Returns
Hopefully you're reading this prior to purchasing, so you can avoid having to return anything! Unlike big box stores, we really care about whether the items you purchased actually fit your dog the right way! We're here to help you get a great fit before making your purchase.
We have these safeguards in place to help you select the right size and if you don't, we can still try to catch size mistakes before orders are shipped:
1. size charts that are specific to each individual garment on each product's page
2. a page entirely dedicated to how to measure your dog accurately for the perfect fit every time
3. a place to enter your dog's weight and measurements on the order, so our fit expert can cross-check the size(s) ordered and if needed, swap sizes before shipping (only with customer's consent)
If a size mistake still somehow manages to slip through our fail-safe, here's what to do about getting it back to us so you can get a refund and order the correct size*
*Because our inventory is constantly changing, we don't offer exchanges. All returns are handled as refunds, so customers can order the correct size quickly, while it's still in stock.
Important! Please read carefully:
If an item doesn't fit:
If an item is defective:
If the package arrives damaged:
If your order never arrived:
We are not responsible for replacing items missing due to mail theft because carrier insurance doesn't cover theft claims. Here's how to avoid Mail Theft:
RETURN POLICIES PER PRODUCT TYPE:
Click the tabs below to read return policies for all products in our store!
(these are also listed under product descriptions on each product's page)
Contenido desplegable
Apparel & Accessories
Unworn apparel with tags attached & with all original packaging can be returned within 7 days of delivery. Custom-ordered sizes are not eligible for return. Original shipping charge is non-refundable.
In the case of a manufacturing defect, we'll cover shipping and items can be sent back to us for replacement within 30 days of delivery.
Toys & Chews
Unused items with all original packaging can be returned within 7 days of delivery. Custom-ordered sizes are not eligible for return. Original shipping charge is non-refundable.
In the case of a manufacturing defect, items can be sent back for replacement within 30 days of delivery.
Food & Treats
Unopened products can be returned within 7 days of delivery for a full refund. Custom food or treat orders are not eligible for return. Original shipping charge is non-refundable.
Grooming & Wellness
Unopened/unused products can be returned within 7 days of delivery for a full refund. Custom-ordered sizes are not eligible for return. Original shipping charge is non-refundable.
Inflatables
Unused equipment can be returned within 7 days of delivery. Custom-ordered sizes are not eligible for return. Original shipping charge is non-refundable.
In the case of a manufacturing defect, we'll cover shipping and items can be sent back to us for replacement within 30 days of delivery.
Harnesses
Unused harnesses with tags still attached may be returned for refund within 7 days of order delivery. Custom-ordered sizes are not eligible for return. Original shipping charge is non-refundable.
If your dog was left unattended with the harness and chewed through it, please visit 2Hounds Design's Chew Through Warranty program page for info on getting a replacement.
In the case of a manufacturing defect, we'll cover shipping and items can be sent back to us for replacement within 30 days of delivery.
Gift Cards
Gift Cards and balances on used cards are not eligible for refund